Kebijakan Privasi Bengkelkita

Tanggal berlaku: 7 November 2026

1. Identitas

Bengkelkita ("kami") adalah usaha furnitur yang mengelola website bengkelkita.com, dikelola oleh Waviq Subhi (NIB 2507220053172). Alamat: Jalan Slawi–Jatibarang Km 4, Gumayun, Kec. Dukuhwaru, Kab. Tegal, Jawa Tengah 52451, Indonesia. Email kontak: bengkelkitabisa@gmail.com · WhatsApp 0856-4286-8886.

2. Data yang kami kumpulkan dari pengunjung website

Data yang Anda isi sendiri di form atau saat menghubungi kami: nama, nomor WhatsApp/telepon, email, alamat pengiriman (bila ada), dan isi pesan.
Data teknis: alamat IP, jenis browser dan perangkat, halaman yang dikunjungi, waktu akses, cookies, serta statistik kunjungan (analytics) bila diaktifkan.

3. Integrasi pihak ketiga

Shopee, TikTok Shop, dan Lazada: katalog produk, harga, stok, dan pesanan di toko kami pada marketplace tersebut disinkronkan ke sistem kami melalui API resmi masing-masing. Pembelian di marketplace tunduk juga pada kebijakan privasi marketplace tersebut.
Meta (Facebook Page dan Instagram @bengkelkitaid): untuk menerbitkan konten kami sendiri serta membaca dan membalas komentar publik di postingan kami. Komentar disimpan paling lama 12 bulan. Lihat juga Instruksi Penghapusan Data.
Pinterest: dijelaskan pada bagian 4.

4. Pinterest

Website/aplikasi kami terhubung ke Pinterest API hanya untuk akun Pinterest bisnis milik Bengkelkita sendiri.
Data Pinterest yang diakses: informasi akun, board, Pin, dan analitik milik akun kami sendiri. Kami tidak mengakses, mengumpulkan, atau menyimpan data Pinner lain.
Tujuan: membuat dan menjadwalkan Pin produk furnitur dari katalog kami, mengelola board kami, dan membaca performa Pin kami.
Token akses Pinterest disimpan terenkripsi di server kami, tidak dijual atau dibagikan ke pihak ketiga, dan dihapus bila koneksi ke Pinterest diputus.
Akses dapat dicabut kapan saja melalui pengaturan Pinterest (Settings > Security > Apps) atau dengan menghubungi kami di bengkelkitabisa@gmail.com.
Penggunaan Pinterest API oleh kami mematuhi Pinterest Developer Guidelines.

5. Penggunaan data, dasar pemrosesan, dan lama penyimpanan

Penggunaan: menjawab pertanyaan, memproses dan mengirim pesanan, layanan purna jual dan garansi, menjaga keamanan website, mengukur kinerja website dan konten, serta mempromosikan produk kami di kanal milik kami sendiri.
Dasar pemrosesan (UU No. 27 Tahun 2022 tentang Pelindungan Data Pribadi): persetujuan Anda; pelaksanaan perjanjian (pesanan); pemenuhan kewajiban hukum; dan kepentingan yang sah (keamanan dan perbaikan layanan).
Lama penyimpanan: data pesanan disimpan selama diperlukan untuk transaksi, garansi, dan kewajiban hukum/perpajakan; pesan dan data kontak paling lama 2 tahun setelah interaksi terakhir; komentar dari Meta paling lama 12 bulan; token akses pihak ketiga hingga koneksi diputus; log teknis paling lama 90 hari.
Kami tidak menjual data pribadi. Data hanya dibagikan bila diperlukan untuk pengiriman (jasa ekspedisi) atau diwajibkan hukum.

6. Keamanan data

Website memakai HTTPS. Data disimpan di server dengan akses terbatas untuk pengelola yang berwenang; token akses API disimpan terenkripsi dan tidak pernah ditampilkan kepada publik. Bila terjadi kegagalan pelindungan data pribadi, kami akan memberi tahu pihak terdampak sesuai ketentuan hukum yang berlaku.

7. Hak Anda

Sesuai UU No. 27 Tahun 2022 tentang Pelindungan Data Pribadi, Anda berhak meminta akses ke data pribadi Anda, perbaikan data yang tidak akurat, penghapusan data, serta menarik persetujuan. Caranya: kirim email ke bengkelkitabisa@gmail.com dengan subjek "Permintaan Data Pribadi", sebutkan jenis permintaan dan data yang bisa kami pakai untuk mencocokkan (nama, nomor WhatsApp, atau nomor pesanan). Kami menanggapi paling lambat 3 × 24 jam sejak permintaan lengkap kami terima.

8. Cookies

Kami memakai cookies yang diperlukan agar website berfungsi (sesi dan keamanan/CSRF) dan, bila diaktifkan, cookies statistik untuk memahami cara website digunakan. Anda bisa menghapus atau memblokir cookies dari pengaturan browser; sebagian fungsi website mungkin tidak berjalan tanpa cookies yang diperlukan.

9. Data anak

Layanan kami tidak ditujukan untuk anak di bawah usia 18 tahun, dan kami tidak sengaja mengumpulkan data mereka. Bila Anda mengetahui ada data anak yang terkirim kepada kami, hubungi kami agar data tersebut dihapus.

10. Perubahan kebijakan dan kontak

Kebijakan ini dapat diperbarui sewaktu-waktu; tanggal berlaku terbaru selalu tercantum di atas. Pertanyaan tentang privasi: bengkelkitabisa@gmail.com · WhatsApp 0856-4286-8886 · Jalan Slawi–Jatibarang Km 4, Gumayun, Kec. Dukuhwaru, Kab. Tegal, Jawa Tengah 52451, Indonesia.

Bengkelkita Privacy Policy

Effective date: November 7, 2026

1. Who we are

Bengkelkita ("we", "us") is a furniture business operating the website bengkelkita.com, run by Waviq Subhi (Business ID / NIB 2507220053172). Address: Jalan Slawi–Jatibarang Km 4, Gumayun, Kec. Dukuhwaru, Kab. Tegal, Jawa Tengah 52451, Indonesia. Contact email: bengkelkitabisa@gmail.com · WhatsApp +62 856-4286-8886.

2. Data we collect from website visitors

Data you provide in forms or when contacting us: name, WhatsApp/phone number, email address, shipping address (if any), and the content of your message.
Technical data: IP address, browser and device type, pages visited, access time, cookies, and visit statistics (analytics) when enabled.

3. Third-party integrations

Shopee, TikTok Shop and Lazada: the product catalog, prices, stock and orders of our own stores on these marketplaces are synchronized with our system through each marketplace's official API. Purchases made on a marketplace are also subject to that marketplace's privacy policy.
Meta (Facebook Page and Instagram @bengkelkitaid): to publish our own content and to read and reply to public comments on our posts. Comments are kept for no longer than 12 months. See also our Data Deletion Instructions.
Pinterest: described in section 4.

4. Pinterest

Our website/app connects to the Pinterest API only for Bengkelkita's own Pinterest business account.
Pinterest data accessed: account information, boards, Pins and analytics of our own account only. We do not access, collect or store data of other Pinners.
Purpose: to create and schedule Pins of furniture products from our catalog, manage our boards, and read the performance of our Pins.
Pinterest access tokens are stored encrypted on our server, are never sold or shared with third parties, and are deleted when the Pinterest connection is disconnected.
Access can be revoked at any time in your Pinterest settings (Settings > Security > Apps) or by contacting us at bengkelkitabisa@gmail.com.
Our use of the Pinterest API complies with the Pinterest Developer Guidelines.

5. How we use data, legal basis and retention

Use: answering inquiries, processing and shipping orders, after-sales service and warranty, keeping the website secure, measuring website and content performance, and promoting our products on our own channels.
Legal basis (Indonesian Law No. 27 of 2022 on Personal Data Protection): your consent; performance of a contract (orders); compliance with legal obligations; and legitimate interests (security and service improvement).
Retention: order data is kept as long as needed for the transaction, warranty and legal/tax obligations; messages and contact data for up to 2 years after the last interaction; Meta comments for up to 12 months; third-party access tokens until the connection is disconnected; technical logs for up to 90 days.
We do not sell personal data. Data is shared only when needed for delivery (courier services) or required by law.

6. Data security

The website uses HTTPS. Data is stored on servers with access limited to authorized staff; API access tokens are stored encrypted and are never shown publicly. In the event of a personal data breach, we will notify affected people as required by applicable law.

7. Your rights

Under Indonesian Law No. 27 of 2022 on Personal Data Protection, you have the right to request access to your personal data, correction of inaccurate data, deletion of your data, and to withdraw your consent. To do so, email bengkelkitabisa@gmail.com with the subject "Personal Data Request", stating the type of request and details we can use to identify you (name, WhatsApp number or order number). We respond within 3 × 24 hours of receiving a complete request.

8. Cookies

We use cookies that are necessary for the website to work (session and security/CSRF) and, when enabled, statistics cookies to understand how the website is used. You can delete or block cookies in your browser settings; some features may not work without the necessary cookies.

9. Children's data

Our services are not directed to anyone under 18 years of age, and we do not knowingly collect their data. If you become aware that a child has sent us personal data, please contact us so we can delete it.

10. Changes to this policy and contact

We may update this policy from time to time; the latest effective date is always shown above. Privacy questions: bengkelkitabisa@gmail.com · WhatsApp +62 856-4286-8886 · Jalan Slawi–Jatibarang Km 4, Gumayun, Kec. Dukuhwaru, Kab. Tegal, Jawa Tengah 52451, Indonesia.